Frequently Asked Questions
Q: What do I need to know before my rental?
A: You will need to check and make sure the setup area is level, free of gravel, rocks, piles of dirt, any and all debris and low- hanging tree limbs. Clients are responsible to inform the delivery driver(s) for any underground pipes, water, sewage lines, Electrical lines or water sprinkler systems. We use 18" stakes on all of our inflatables, if we are setting up on grass or dirt.
If you plan to host your event indoors or on concrete, please specify when placing your order, so we can provide sandbags to anchor the inflatables.
Our inflatables range in size. Please check the information on each inflatable. For size and required setup space. Measure your space and gate entries
To make sure the inflatable will fit. The inflatables need no less than 3 feet of clearance around the inflatable, The "Required Information" is listed
with each inflatable.
The inflatable needs to be within 100 feet of an electrical outlet and on its own breaker. We can only run one blower on a breaker. So, if you rent two inflatables, each inflatable will need its own electrical outlet and breaker. Our blower's use a three-prong plug and can pull up to 10 amps, or more with our bigger blowers. If, you think the inflatables will not be within the 100 feet, please let us know when you make your order.
The Inflatable needs to be within 100 feet of a water outlet. If, you think the inflatable will not be within the 100 feet, please let us know when you make your order, so we can provide enough water hoses.
Q: Do you require a deposit?
A: Yes! All orders require a $50.00 credit card deposit.
Q: What payments do you take?
A: Cash, check, Visa, Master Card, and Discover. If paying by cash, please have the exact change, as our drivers do not carry cash.
Q: What are the fees for setup and delivery?
A: If the setup is within 15 miles of Henryetta, OK, city limits, There are no additional fees. For setup and deliveries outside the 15 Miles city limits, additional fees are applicable.
(Please check OKBounce's Delivery Area Page, or you may contact our office.)
Q: What is your Cancellation Policy?
A: If you need to cancel for any reason, contact our office 48 hours before your event to receive a full refund. Please Note: If, you cancel when the delivery driver arrives at your location, the deposit will not be refunded.
Q: What is your Weather Cancellation Policy?
A: Our main priority is keeping the children safe. if, the weather's forecast is showing strong wind speeds, or gust, above 15 mph, server storms, freezing temperature, or any kind of weather that could cause harm to the children, or our equipment, we will cancel the delivery. We will call the day before your event to reschedule or refund your deposit.
Please Note: We do not offer any refund or rescheduling after the inflatable has been delivered and set up.
Q: Does the standard 4-hour rental time include setup time?
A: No!. We arrive up to an hour of your event time to set up. Our clients receive the entire 4 or 8 hour rental time.
Please note: The delivery time depends on how many rentals we have that day. Generally, we arrive 1-3 hours before the event-time begins. If, we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before to confirm the delivery time.
Q: Do we have to keep the inflatable plugged in the entire time?
A: Yes. A blower keeps air in the inflatables the entire time. Once the inflatable is unplugged, they deflate.
Q: Will you set up at parks?
A: We love setting up at parks.
Please note: Contact your City Manager to reserve the area and to make
Sure there's not a fee or permit required. You'll want to check the
Park for electrical outlets and clean any debris in the setup area. If, there's not an electric outlet close to the setup area, you can rent a generator at a reasonable cost.
Q: What surfaces do you set up on?
A: We can set up on grass (our favorite and best for the kids), dirt,
Concrete, and indoors (gym floor). We cannot set up on any type of
rocks, as the constant rubbing will wear through the vinyl.
Q: Do I get a copy of your Contract and Safety Rules?
A: Yes. There is a link in your receipt, once you have placed your
Order. You may also contact our office. After your inflatable is set up, the
Delivery driver will go over all safety rules and have you sign the
Inspection and Safety Rules checklist and give you a copy.
Q: Are we responsible for the inflatable if it gets a tear, or damaged in any way?
A: Yes and no. You are not responsible for normal wear- and -tear on
Our inflatables. Seams may develop rips in high-traffic areas over a period of time. If this happens, please tell the driver on pickup or call our office.
Please Note: If, damage occurs due to failure to follow our safety rules or negligence (i.e. not shutting the inflatable down in high winds, silly string), you will be responsible for all damages up to and including replacement of the inflatable(s), or equipment.
Q: How far in advance should I make my reservations?
A: Our inflatables can be booked up to a year in advance, especially during July 4th weekend and other holidays. It's best to make the reservation as soon as possible.
Q: Do you allow clients to pick up your inflatable?
A: We do not allow our clients to pick up inflatables or any other equipment. By doing it this way, we can be sure our inflatables and equipment stays clean, sanitized, and in good condition. Also, Our drivers are trained to set up the inflatables and equipment properly to ensure a safe environment.
Q: What is included with a rental?
A: We supply all the extension cords, water hose's (if the inflatable is rented wet) blower, tarps, signs, stakes, or sandbags, and clean inflatable. Our clients are only responsible for space and access to electric and water outlets.
We take care of all the heavy lifting, cleaning of the inflatable and back pain for you, so you can sit back and enjoy the smiles on your children's faces.
Q: Do you have insurance?
A: Yes. OkBounce LLC is fully licensed, insured, and State Inspected!
If, you would like us to send a copy, or have questions about our insurance, please call our office.
Q: When do I have to pay for the inflatable?
A: We require the remaining balance paid in full when we make the delivery and set up.
Q: Do you clean the inflatables after use?
A: We clean/sanitize all of our inflatables when we pick them up.
Occasionally, due to mud, water, etc., we will take the inflatable and clean it at our facility.
Still have a question? Call or Email: sales@okbounce.com 918-948-7300